Effective Date: 14-03-2026
Last Updated: 14-03-2026
My12Baskets (“we”, “our”, “us”) is committed to delivering your orders safely and efficiently across India.
My12Baskets is a brand owned and operated by JP Dried Treats.
Order Processing
- Orders are usually processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order is shipped, you will receive a tracking number via email or SMS.
Shipping Partners
We ship orders using trusted courier partners through Shiprocket, a multi-carrier shipping platform.
Courier partners may include services such as:
- Delhivery
- BlueDart
- XpressBees
- Ekart
- DTDC
The courier partner is automatically selected based on your delivery location and service availability.
Shipping Coverage
We currently deliver across most serviceable locations in India.
Delivery availability depends on courier service coverage in your PIN code.
Estimated Delivery Time
Typical delivery times are:
- Metro cities: 2–4 business days
- Tier-2 cities: 3–6 business days
- Remote locations: 5–8 business days
These timelines are estimates and may vary due to factors such as weather, courier delays, or regional restrictions.
Shipping Charges
Shipping charges are calculated automatically at checkout based on:
- Delivery location
- Package weight
- Courier service availability
The exact shipping fee will be displayed before you complete the payment.
Order Tracking
After your order is shipped, you will receive a tracking link that allows you to monitor the shipment status in real time.
If you do not receive tracking details within 48 hours of placing your order, please contact us.
Delivery Issues
If you experience any of the following issues:
- Package marked delivered but not received
- Damaged package
- Incorrect product
Please contact us within 24 hours of delivery.
Include:
- Order number
- Description of the issue
- Clear photos of the package and product
Incorrect Address
Please ensure your shipping address and phone number are correct when placing your order.
My12Baskets is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Failed Delivery Attempts
Courier partners may attempt delivery 2–3 times.
If delivery fails due to:
- Customer unavailability
- Incorrect contact information
- Refusal to accept the package
The order may be returned to us.
Additional shipping charges may apply for reshipping.
Contact Information
For shipping-related questions, contact us:
My12Baskets
A brand of JP Dried Treats
Email: sales@jpdriedtreats.com
Website: https://my12baskets.com
My12Baskets – Nature Preserved • Taste Delivered © 2026 My12Baskets. All rights reserved.